Kevin Dias: Coding Smarter Software for Clinicians

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[SPEAKER_00]: listeners of the randomness of nothing podcast as always we bring interesting guests from different perspectives of life and this man is the epitome of it by being an entrepreneur and since 2008 has lived in Japan he's the co-founder of Ambicki and you want to get a listen to this because if you have children he's developed a software platform that takes a holistic approach to children when it comes to their well-being, speech therapy, and all of the things

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[SPEAKER_01]: Thanks for having me, Richard, excited to be here.

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[SPEAKER_00]: You know, what was fascinating and thank you, was that, you know, this software platform we developed in your graduate of Wake Forest University.

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[SPEAKER_00]: So please, can you give us a little bit of your background, sir?

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[SPEAKER_01]: Yeah, so going back to school, I think a lot of my journey started my sophomore year when I made the decision to study abroad in Japan.

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[SPEAKER_01]: It was kind of out of the blue because I had been studying Spanish up into that point and I had, like,

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[SPEAKER_01]: absolutely no interest in Japan, like, hadn't really thought about it.

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[SPEAKER_01]: But I wasn't that great at Spanish and I knew that I couldn't do study abroad in Spain because all the classes would be in Spanish.

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[SPEAKER_01]: But then one day this lady gave a presentation about study abroad in Japan and they had business classes in English and you didn't have to have any prior Japanese experience.

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[SPEAKER_01]: So, my roommate and I both thought, like, hey, let's give it a try.

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[SPEAKER_01]: Yeah.

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[SPEAKER_00]: Yeah.

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[SPEAKER_00]: That's a pretty ambitious thing, you know, considering the Spanish is one of the, to check quote unquote, easier languages to pick up for people speaking English.

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[SPEAKER_00]: And, you know, that's, that's pretty amazing that that sparked in you.

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[SPEAKER_01]: Yeah, so my roommate and I gave it a shot was supposed to say for once a semester and it's staying for the whole year and really liked it.

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[SPEAKER_01]: So came back after graduation, I worked in investment banking in Charlotte, North Carolina for a couple of years.

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[SPEAKER_01]: This was back in 2006, 2007, so right before the financial crisis.

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[SPEAKER_01]: The cracks were starting to show and it was

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[SPEAKER_01]: an interesting job and that like I was learning a lot.

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[SPEAKER_01]: I was very intellectually challenged to learn new things, you know, make good money.

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[SPEAKER_01]: But at the end of the day, I wasn't finding my purpose like my wife, like I didn't see myself doing that long term.

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[SPEAKER_01]: So 2008 kind of did a complete 180 went to teach English in Japan and it was at that first job teaching adults in Tokyo that I got my first taste of programming where I started teaching myself.

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[SPEAKER_01]: to program because at the school I was at, they had this old program called Lotus Notes.

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[SPEAKER_01]: I don't know if you remember that.

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[SPEAKER_00]: Yes, I do remember Lotus Notes absolutely.

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[SPEAKER_00]: Oh my God, for the young audiences, there was a life before, there were software platforms before what's readily accessible to TV and tablets.

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[SPEAKER_01]: Yeah, yeah, it was not easy to use and it was all in Japanese and so there were these students who had been at the school for 10 plus years but every year a new foreign English teacher would come in and it was like they were starting from scratch.

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[SPEAKER_01]: They had to talk about their goals again.

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[SPEAKER_01]: They had to say, you know, why they're studying English.

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[SPEAKER_01]: It wasn't any like database that we could reference to understand their background and, you know, why they were there.

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[SPEAKER_01]: So I started teaching myself programming to try and make a desktop application that would work in Japanese and English and that we could craft student progress.

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[SPEAKER_00]: That's cool.

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[SPEAKER_01]: And that was the first kind of taste of programming and things progress from there.

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[SPEAKER_01]: I started getting into to web building web applications with the Ruby on Rails framework and I made it out from my friend who was a translator

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[SPEAKER_01]: and went to go advertise that on a site and you know got introduced to the owner of that site and he ended up hiring me and that was my first like real development job that helped me transition from being a teacher to like getting into software development and so learn to ton at that company that was pros.com and spend about five years there.

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[SPEAKER_01]: Yeah.

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[SPEAKER_01]: And then in 2018, one of my good buddies back from the investment binging days called me up and said, hey, we just purchased this pediatric speech therapy company in Tennessee.

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[SPEAKER_01]: There's about 60 therapists that work there.

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[SPEAKER_01]: but they're burnt out.

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[SPEAKER_01]: They're taking work home every night, yeah, end of the month, they have a ton of reports that they have to submit.

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[SPEAKER_01]: They're just all this work they have to do outside of the therapy and the treatment of the kids.

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[SPEAKER_01]: He's like, can you come help?

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[SPEAKER_01]: Like Kevin, I know you're pretty good with software.

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[SPEAKER_01]: Like could you come help and try to make things a little bit more efficient on the operation side?

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[SPEAKER_00]: Yeah.

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[SPEAKER_01]: And for me, that sounded really interesting because I thought it was a good mix of like, I was done some English as a second language teaching in Japan for two and three year olds.

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[SPEAKER_01]: at the translation company.

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[SPEAKER_01]: I had also gotten some experience with natural language processing and that sort of thing.

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[SPEAKER_01]: So it felt like it was all of my prior background just kind of perfectly coming together.

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[SPEAKER_01]: So I jumped at that opportunity and we started building some tools for them and three years later we looked up and we had pretty much built the operating system that was running their whole practice and we hadn't helped them grow from 60 therapists

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[SPEAKER_00]: That is absolutely amazing.

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[SPEAKER_01]: It was at that point that we decided, like, all right, like we have something pretty good here.

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[SPEAKER_01]: Why don't we instead of just having this work for one practice, why don't we spin this out into its own company, a startup and try to sell this software, more broadly to other private practices across the US.

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[SPEAKER_00]: Making it as a software as a service rather than exclusively the one practice because it works with that group of people and it's easily replicated

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[SPEAKER_01]: Yeah, so that was the start of M. Dickie about four or five years ago, and so we make software for private practice, smart language, electric therapy practices to help them do their

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[SPEAKER_01]: scheduling their clinical documentation.

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[SPEAKER_01]: So after they see the kids that have to write notes about what happens, insurance billing, that insurance billing in the U.S. is very complex.

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[SPEAKER_01]: So, you know, smitting the insurance claims how they get paid back those sorts of things.

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[SPEAKER_00]: Right.

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[SPEAKER_00]: The bill is the least of that lecture.

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[SPEAKER_00]: Have you guys, and I just briefly based on even with their software platform and the complexity of insurance billing is, does it allowed for Medicaid and other children's programs to be able to pay for your software?

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[SPEAKER_00]: Are you guys integrated with that?

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[SPEAKER_01]: Yeah.

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[SPEAKER_01]: So we don't actually, ourselves get paid by Medicaid, but the practices that are using our software, we help them do the billing for Medicaid and things like that so that they can get paid.

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[SPEAKER_00]: Yeah.

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[SPEAKER_00]: Absolutely.

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[SPEAKER_00]: And I can only imagine that has to take a huge burden off of their shoulders, because unfortunately, doctors spend a lot of time just in their assistance spend an extraordinary amount of time in the billing practices services, unfortunately.

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[SPEAKER_01]: Oh yeah, billing is the most complex, it's the headache.

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[SPEAKER_01]: And you know, like a lot of these, these are small businesses for the most part, and mostly the owners tend to be SLPs who started their own practice, right?

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[SPEAKER_01]: So they went to school to be a speech language pathologist.

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[SPEAKER_00]: They didn't go to school to be a business owner or like to be an insurance, doing expert.

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[SPEAKER_01]: Yes.

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[SPEAKER_01]: They care about the kids, they care about how to help the kids, so the more that we can take off their plate on the admin side, on the billing side, it gives them more time to focus on, like, where they can really have an impact.

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[SPEAKER_00]: What do you say to somebody who's trying to take a little pivot a bit, because we'll get broke to go back to ambiguity, because, you know, how do you basically would have an investment banking excuse me.

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[SPEAKER_00]: then went to Japan on, you know, kind of on, you know, a whim because it matched your personality and needs.

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[SPEAKER_00]: What do you say to that person at any stage in life?

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[SPEAKER_00]: That's at that crossroads of how they'd make the decision of how to pivot their life or their career.

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[SPEAKER_00]: Do they hold back what made you take that leap of faith?

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[SPEAKER_01]: Yeah, that's a great question.

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[SPEAKER_01]: I would say it was never easy, it was never a clear-cut choice.

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[SPEAKER_01]: And there were definitely times that I failed, but even the times that I failed, I feel like I learned something.

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[SPEAKER_01]: So as an example of where it didn't work out, that first teaching job in Tokyo, when I made that student database, I went and I presented it to the present of the company.

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[SPEAKER_01]: So my thought was like,

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[SPEAKER_01]: I knew I didn't want to be an English teacher for the rest of my career, so I thought maybe I can kiv it into technology, helping this company, I was able to make this program, I feel like I had a knack for it, and I pretty much got told like, you know, foreign English teachers making either be a teacher or they can train other teachers, like that's it.

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[SPEAKER_01]: It was at that point that I realized, all right, like I don't have a future at this company, but like I didn't regret doing all that hard work because I had taught myself a lot.

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[SPEAKER_01]: I had learned a lot in the process.

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[SPEAKER_01]: So, yeah, I mean, I think my advice would be like a lot of the underlying thing is like, you gotta put in the work, but also it's like, how can you create, how can you increase your luck surface area?

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[SPEAKER_01]: I've been very,

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[SPEAKER_01]: lucky, unfortunate in my career, but also looking back at like those times that like luck happens.

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[SPEAKER_01]: If I hadn't done some of the things prior, I wouldn't have set myself up for that opportunity for that lucky moment to occur.

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[SPEAKER_01]: Right.

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[SPEAKER_00]: It does, and you know, I mean, most people, and I said it's respectfully, probably wouldn't move half crow across the earth to, to language that don't speak.

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[SPEAKER_00]: But the core of it all is that you decided to pursue your own curiosity.

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[SPEAKER_00]: It peaked your interests, and you pursued it with the highest level of passion possible, and you weren't scared to fail, or let things trip you up along the way.

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[SPEAKER_00]: And I think that's a beautiful story.

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[SPEAKER_00]: Then that's why I just show was created.

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[SPEAKER_01]: But yeah, there were definitely times where I was thinking about like, man, did I make a mistake here?

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[SPEAKER_01]: Like, because I mean, I had a nice, safe, secure job at the investment bank.

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[SPEAKER_01]: And even looking back now, like, you know, there were probably 30 people I remember in our training class.

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[SPEAKER_01]: And I think, go about half of them are at the bank today.

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[SPEAKER_01]: Like, they still have jobs two years later at that same bank.

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[SPEAKER_01]: So, you know,

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[SPEAKER_01]: fast forward like 2013.

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[SPEAKER_01]: I'm about to get married.

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[SPEAKER_01]: Like at that time I had quit my teaching job to try a startup and try to go out on my own.

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[SPEAKER_01]: I told my fiance wife to be like give me until the end of the year and if I'm not seeing any traction like I'll go get another teaching job.

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[SPEAKER_01]: And to the UK, I wasn't seeing any traction.

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[SPEAKER_01]: So I got to go, you know, the teaching job.

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[SPEAKER_01]: I'm getting married in three months.

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[SPEAKER_01]: Like I basically don't have a real job.

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[SPEAKER_01]: I was like, what did I do?

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[SPEAKER_01]: Did I miss everything up?

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[SPEAKER_01]: But, you know, it all worked out in the ends.

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[SPEAKER_01]: But I think the key theme was like keeping, like self-improvement trying to always learn new things, trying to keep bettering myself.

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[SPEAKER_00]: That's absolutely wonderful.

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[SPEAKER_00]: I love your background.

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[SPEAKER_00]: And now we'll pivot back to Ann Bikki.

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[SPEAKER_00]: Because I said, man, what does this name mean, right?

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[SPEAKER_00]: And it means ambitious, obviously, in the English language, and it means Kiyoku, which means read or memory in Japanese.

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[SPEAKER_00]: So did you come up with the name when you're part, like, you know, your friend, you know, your colleague took over, they said they took over that practice, did that name come organically?

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[SPEAKER_00]: Was that you?

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[SPEAKER_01]: We had a small team about five back when we started and there was another teammate Nate who came up with that name.

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[SPEAKER_01]: We were basically trying to find like we wanted a dot com name.

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[SPEAKER_00]: We wanted something that was like short and one word and kind of memorable.

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[SPEAKER_00]: And you know.

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[SPEAKER_01]: five years ago, there weren't many.com names left and we didn't have money to go buy like really expensive one.

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[SPEAKER_01]: So, you know, in this game named out proposed, we really liked the ambitious part of it.

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[SPEAKER_01]: Like that is still our number one value at Ambiti's D&Vicious.

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[SPEAKER_00]: more in the dot com name is available so yeah let's go if it is unique and we can make it our own what's it like being in a different country different times though upgrading a software platform that's primarily US based if all I'm assuming all US based right now yeah so all of our customers or US based our team is global the majority we have about 20 employees I would say

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[SPEAKER_01]: But everyone's 100% remote.

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[SPEAKER_01]: So a couple of tools that I've developed to help manage that is one.

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[SPEAKER_01]: We have this team working agreement.

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[SPEAKER_01]: So one of the first things we ran into is there.

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[SPEAKER_01]: I have this fear that my working day, if I'm working nine to five in Japan, that's middle of the night in the U.S. And if I send the message, so we use like Microsoft Teams.

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[SPEAKER_01]: If I send the message in Microsoft Teams to somebody, I don't want them feeling pressure at 10 p.m. or 1 a.m. that, like, I got to reply to my boss right away.

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[SPEAKER_00]: Of course, of course.

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[SPEAKER_00]: That's the natural instinct.

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[SPEAKER_01]: Right, and even if I say you don't have to do it, they're still gonna feel that.

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[SPEAKER_01]: So we had to have this explicit team working agreement that everybody signed that said, we're all on different time zones.

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[SPEAKER_01]: You can send the message anytime, but if you outside your working hours, you don't have to reply, you don't have to respond, you don't have to check.

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[SPEAKER_01]: This is a sync communication.

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[SPEAKER_01]: You just had to make that very explicit and I think when once we made that very explicit That helped a lot of things and it really helped us Yeah, personally for me.

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[SPEAKER_01]: Oh, sorry, okay.

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[SPEAKER_00]: No, it's gonna say that's awesome.

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[SPEAKER_00]: That's really good

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[SPEAKER_01]: personally for me, like I'm an early bird.

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[SPEAKER_01]: So I tend to be my day starts like 4 a.m.

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[SPEAKER_01]: I try to catch the East Coast team.

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[SPEAKER_01]: I typically have meetings from like 4 a.m. the 7 a.m. my time.

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[SPEAKER_01]: It's like the after now on the East Coast.

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[SPEAKER_01]: So catching people for different meetings.

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[SPEAKER_01]: And then I, you know, walk the kids to the bus stop and come back and then the rest of my day I can do a lot of deep focus work because, you know, the US side is kind of quieting down and they're they're signing off.

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[SPEAKER_01]: So that has been helpful.

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[SPEAKER_01]: They're like split my day of like mornings tends to be really heavy on the meeting side, but afternoons I can do a lot of deep focus work.

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[SPEAKER_00]: What's it like living in Japan, the cultural differences for, you know, you're an expat, right?

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[SPEAKER_00]: So I think that's the prep and terminology.

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[SPEAKER_00]: You know, I have interviewed a lot of people that have taken, you know, the leap and been able to live the life that you've had remotely like this.

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[SPEAKER_00]: What is the life like in a foreign country?

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[SPEAKER_01]: I love living in Japan, I mean, great food, like great people, the people are very kind and respectful.

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[SPEAKER_01]: We have a great neighborhood here.

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[SPEAKER_01]: That's one of the things that I've really enjoyed, so we have...

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[SPEAKER_01]: neighborhood events with the kids, like, it's not many cars, so the kids are always like outplaying riding bikes, finding neighbors.

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[SPEAKER_01]: Public transportation is awesome in Japan, so I can get down to Tokyo on a train in 90 minutes.

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[SPEAKER_01]: It's amazing.

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[SPEAKER_00]: Yeah, a good friend of mine's uncle.

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[SPEAKER_00]: I basically call him my uncle.

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[SPEAKER_00]: His wife is a Japanese, and I remember when he was using the Navy, and it was amazing what he said, you know, very similar, you know, stories to how Japan was like.

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[SPEAKER_00]: And so, it's amazing that, you know, when you came over there, how prevalent, I'm just going to pivot a bit, was it to learn English, you know, for people who are over there because they're, excuse me, teaching it as a second language, excuse me.

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[SPEAKER_00]: More prevalent to people had to learn English to be incorporated with like US businesses and colleges and universities.

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[SPEAKER_00]: Is there a difference where that's more mandatory in other places?

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[SPEAKER_01]: Yeah, I think what I found when I was teaching at the Conversation School is that in Japan, you know.

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[SPEAKER_01]: the kids, they learn English, but they tend to be very good at reading and writing, but they don't get the same sort of speaking opportunities, so they tend to be very shy and afraid to talk.

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[SPEAKER_01]: So I think compared probably to other countries, the reading and writing is good, but there's

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[SPEAKER_01]: conversation levels might be behind.

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[SPEAKER_01]: So that was, like, for this adult conversation school, a lot of the adults that were there were in the business world and they wanted to get better at the conversation side of it.

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[SPEAKER_01]: So, especially for a lot of those classes, we just have kind of newspaper article type discussion classes where we bring in it.

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[SPEAKER_01]: English newspaper article and just like get them.

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[SPEAKER_01]: And part of it also felt like kind of teaching a business class a little bit.

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[SPEAKER_01]: Like it wasn't just like teaching English, it was kind of like getting to things in a different way, like how can they express their ideas, that sort of thing.

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[SPEAKER_00]: Absolutely.

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[SPEAKER_00]: Now, when it comes to ambiguity, you know, what is the onboarding process like, you know, when you obviously had that one particular practice and then you're going to another,

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[SPEAKER_00]: Practice, is it more past like word of mouth or is it more like okay this is gonna unboard you your team was you know five to seven people your workload is this Can you kind of explain how that onboarding process works?

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[SPEAKER_01]: Yeah.

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[SPEAKER_01]: So, a lot of our business has come from strong word and mouth.

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[SPEAKER_01]: We have a range from we have solo, like solo entrepreneurs, solo practices that choose in Bikki, all the way up to practices that have 50 to 60 to 100 therapists.

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[SPEAKER_01]: The solar practices they tend to do more of a self onboarding type thing, but the larger the practice we definitely have our own implementation team that helps them and it typically is about.

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[SPEAKER_01]: maybe a couple weeks to a month where we bring them through a process of training them on the software, helping get their data migrated onto ambiguity, helping them get set up, because really like it ends up being kind of the operating system, all of your operations end up slowing around this software.

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[SPEAKER_01]: So it's really important to set them off on the right foot and get them set up well.

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[SPEAKER_00]: Yeah, so it's like it's schedules, it's the billing, you know, I'm just, did you eventually expand, it's going to expand in the payroll, or is that something that you're going to kind of stay off of?

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[SPEAKER_00]: Because if it is their entire system, you know, it may help them, maybe it doesn't give them, you know, two or three different platforms to work with.

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[SPEAKER_01]: So we do have,

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[SPEAKER_01]: payroll feature.

20:39.537 --> 20:52.062
[SPEAKER_01]: It's not a complete payroll system, but what it does is, so a lot of speech therapists, speech therapy, private practices, if you're willing to know therapists by the sessions.

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[SPEAKER_01]: So how many sessions you get paid a certain amount for each session?

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[SPEAKER_01]: So we help like add that up every month that then you can kind of import that into your payroll system very easily if that makes sense, but we don't actually have the bank transfers to the payments and that's what I mean, just what are expansion plans, what you know, because every software evolves, right, every software eventually takes the next leap of faith, you know, when you talk about low-to-snotes,

21:19.075 --> 21:27.358
[SPEAKER_00]: You know, it's funny most people don't know about like Linux and things like that and how to have the kernel Then you know, you nicks and everything every software evolves.

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[SPEAKER_00]: I'm sure you are you all will.

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[SPEAKER_00]: What do you what's the What would you like to see the software eventually evolve into?

21:35.919 --> 21:53.909
[SPEAKER_01]: So a couple of things that we're right now planning on for the second half of this year is how can we make it more of a turnkey solution when it comes to the insurance billing and when it comes to the data migration, because again, like those are the complex pieces of it.

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[SPEAKER_01]: And for me, the analogy I would use is like,

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[SPEAKER_01]: I don't like doing my taxes, like even if I had the best tax software in the world, it's still like paying to fill it out and I just don't like it.

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[SPEAKER_01]: So I get a negative association of my mind every year.

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[SPEAKER_01]: Of course I have to do my taxes again, like even if the software is perfect, like I just don't like going through the motion that's how they're doing it, yes, absolutely.

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[SPEAKER_01]: So I feel like, even though right now, I'm Dickie has great software on the billing and we have a double entry ledger system that is paying pending specific for health care.

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[SPEAKER_01]: It's still like, we want to take that next step to like, can we, if they want it, can we have an internal team that can help manage the billing even more for them and make it even more of a managed turnkey solution?

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[SPEAKER_01]: So that is kind of where we're looking for the next step in our group.

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[SPEAKER_00]: Well, I think it was also, you know, kind of that ambitious portion of your life where you, your friend in 2018, you know, had the decision of, you know, purchasing this company, pre-COVID, right?

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[SPEAKER_00]: So like everything in life is timing, right?

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[SPEAKER_00]: So suddenly, whereas, you know, remote, you know, medical, the work and therapy and things that are in nature, we're kind of still, you know, on the fence, once that it's incident occurred,

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[SPEAKER_00]: It became the norm that became a necessity for businesses and therapists in home and web things to do in interface system and here you all were because of your previous work ahead of the curve so to speak when the situation arose and the opportunity came from it.

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[SPEAKER_01]: Yeah, I'll tell you a shot, like it was a complete turning point.

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[SPEAKER_01]: We did a survey in January of 2020.

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[SPEAKER_01]: Of course, it's the therapist at the practice.

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[SPEAKER_01]: We said, like, how many of you have done tele therapy in the past?

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[SPEAKER_01]: And how many have you have an interest in it?

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[SPEAKER_01]: And only one of those 60 therapists had ever done tele therapy.

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[SPEAKER_01]: And all the others are like, it's not going to work.

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[SPEAKER_01]: It's just like, it needs to be in person.

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[SPEAKER_00]: Yes.

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[SPEAKER_00]: But then COVID happened and there was no choice.

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[SPEAKER_01]: They had to do it.

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[SPEAKER_00]: They had to do it by video.

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[SPEAKER_01]: And we figured it out.

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[SPEAKER_01]: And yeah, I felt like we were a little bit ahead of the curb that we had this tele therapy platform ready to go that they could use.

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[SPEAKER_00]: And now it's like, okay, I can drop my kid off at school.

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[SPEAKER_00]: I can be in my more personal self.

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[SPEAKER_00]: I'm not rushed from traffic.

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[SPEAKER_00]: I'm not pressed for, I'm not saying it's not a stressful situation.

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[SPEAKER_00]: But you may get that kid more cooperative or that parent more willing to be able to do a host session or attend something because circumstances are now a little bit more available than they were in the past.

24:39.872 --> 24:43.073
[SPEAKER_00]: And it's funny how that mindset shifted from very cataclysmic event.

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[SPEAKER_00]: Yeah, definitely.

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[SPEAKER_00]: It's amazing, so I think, listen, when I'm so glad, you know, we've bounced emails back and forth and this session took quite a bit of time.

24:54.461 --> 25:02.966
[SPEAKER_00]: And for that, it's sincerely apologize, but this is one of the more fascinating and ambitious interviews that I've had a chance to be a take a part of.

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[SPEAKER_00]: Where can people find it and becky yourself and all the wonderful things that you're doing in your lives business and work?

25:10.187 --> 25:13.570
[SPEAKER_01]: Yeah, and bikki.com for those interested in that.

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[SPEAKER_01]: And I think the best thing, if you do have an interest there, set up a demo with our sales team, and they'd love to walk you through it.

25:20.916 --> 25:27.101
[SPEAKER_01]: For me personally, you can find me on LinkedIn, connect, say hi, love to meet new people.

25:27.121 --> 25:27.982
[SPEAKER_01]: Yeah.

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[SPEAKER_01]: Yeah.

25:29.503 --> 25:36.269
[SPEAKER_00]: And you know, throughout all this time, I never actually asked the specifics of all the things in pediatric care that a bikki actually does.

25:36.309 --> 25:37.250
[SPEAKER_00]: Can you give us a run now?

25:38.868 --> 26:06.735
[SPEAKER_01]: Yeah, so everything we do scheduling clinical documentation, but we also have for therapist, we have the materials that they might actually want to use in the session, so a lot of this is, again, this is like from birth to elementary school, these are kids so a lot of these sessions, you're trying to find things that the kid is interested in, so if they like monster trucks, if they like cookies, like can you create some materials that,

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[SPEAKER_01]: Combine their interest plus like the goals that you're working on with that particular patient.

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[SPEAKER_01]: So I'm big he helps kind of generate those materials for you that you can use in the session.

26:18.179 --> 26:27.523
[SPEAKER_01]: We also have the tele therapy platform where you can actually conduct like a zoom, but it has extra tools that are very specific for speech therapists.

26:29.444 --> 26:38.476
[SPEAKER_01]: And then yeah, the whole billing side being able to run the finances of your practice, the dashboards you need to manage the daily operations.

26:39.166 --> 26:51.034
[SPEAKER_00]: That's absolutely amazing and, you know, I think that in the past where people may have been hesitant to maybe put, you know, their children in things because, you know, everybody wants to think that I don't even say that there's anything wrong.

26:51.334 --> 26:56.577
[SPEAKER_00]: But it may be difficult to find resources available and the doctors may be burned out and not have the time.

26:56.977 --> 27:03.882
[SPEAKER_00]: I'm glad your software is in that space to be able to help children in that regard and parents believe you alleviate some of that stress that they may have.

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[SPEAKER_01]: Yeah.

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[SPEAKER_01]: I mean, it's fun, I feel like I could spend another 10 years and still have things to build.

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[SPEAKER_01]: Like, it's one of those projects that is just like, back to it.

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[SPEAKER_00]: Yeah, absolutely, you know, interviewing you is one of the reasons I get to do this show and the people that I get to reach and make somewhat of a touch, it impact with whoever's listening.

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[SPEAKER_00]: So I hope whoever's ever listening who needs and Bikki gets a chance to listen to this episode and Kevin Diaz I really want to thank you for your time, particularly half way across the world when I know you can be doing something else.

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[SPEAKER_01]: It was great.

27:37.292 --> 27:37.954
[SPEAKER_01]: Thanks for having me.

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[SPEAKER_01]: Really appreciate it.

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[SPEAKER_01]: You two, thank you so much.